Effective Date: [28-06-2025]
Website: www.herbologistonline.com
Operated by: Herbologist Tea
1. General Policy
Due to the consumable nature of our products (herbal teas and wellness goods), we do not accept returns once the product has been delivered, unless the item is damaged, defective, or incorrect.
Your satisfaction is important to us — please read the following conditions carefully.
2. Eligibility for Return or Replacement
You may request a return or replacement only if:
- You received the wrong product.
- The product was damaged during shipping.
- The product is expired or tampered with at the time of delivery.
⚠️ Opened, used, or partially consumed products are not eligible for return or refund.
3. How to Request a Return or Refund
To initiate a return or refund request, you must:
- Contact us within 3 days of delivery.
- Send an email to support@herbologistonline.com with:
- Order number
- Reason for return
- Clear photos of the product and packaging
Once reviewed and approved, we will arrange for a replacement or refund as per eligibility.
4. Refund Process
If a refund is approved:
- It will be issued to your original payment method.
- Refunds are typically processed within 7-10 business days.
- You will be notified via email once your refund has been initiated.
5. Shipping Costs
- If the return is due to our error (wrong or damaged item), we will cover return shipping costs.
- Otherwise, shipping charges are non-refundable.
6. Cancellation Policy
- Orders can be cancelled within 2 hours of placing the order by emailing us.
- Once the order is shipped, cancellation is not possible.
7. Contact Information
For any return/refund-related inquiries, please reach out to:
📧 Email: herbologist23@gmail.com
📞 Phone: 8798517247
📍 Address: [Insert Business Address]