Effective Date: [2-07-2025]
Website: www.herbologistonline.com
Operated by: Herbologist
1. Shipping Coverage – India Only
We currently offer shipping only within India. We do not ship to international locations at this time.
2. Order Processing Time
- All orders are processed within 1-2 business days (Monday to Saturday, excluding public holidays).
- Orders placed after 2 PM will be processed the next business day.
3. Estimated Delivery Time
- Metro cities: 3–5 business days
- Non-metro & remote areas: 5–8 business days
- Delays may occur due to high demand, courier issues, or weather conditions.
📦 We partner with reliable courier services such as Delhivery, Bluedart, DTDC, and India Post for safe and timely deliveries.
4. Shipping Charges
- Free Shipping on all prepaid orders above ₹499.
- For orders below ₹499, a flat shipping fee of ₹50 will be charged.
- Cash on Delivery (COD) — if available — may include an additional fee of ₹30.
5. Order Tracking
Once your order is shipped, you will receive an email/SMS with the tracking number and courier details. You can track your order on our website or directly on the courier partner’s website.
6. Delivery Attempts
Our courier partners will attempt delivery 2-3 times. If the package is undeliverable, it may be returned to us. In such cases, re-shipping charges may apply.
7. Damaged or Lost Packages
If your package arrives damaged or is not delivered within 10 business days, please contact us immediately. We will coordinate with our courier partner to resolve the issue.
8. Contact Information
For shipping-related queries, please contact:
📧 Email: herbologist23@gmail.com
📞 Phone: 8798517247
🏢 Address: Herbologist: Anupoma Padung Building GTC, Pasighat East Siang District Arunachal Pradesh PO Hilltop 791103 City: Pasighat, Pin code 791103